Frequently asked questions
Everything you need to know about attending the summit. Can't find your answer? Contact the team.
What is included in the conference price?
Your place at the event during all lectures and networking sessions is included in the overall price. This includes all refreshments, lunches and any additional networking sessions included in the conference brochure.
Is the workshop included in the cost?
Our pricing packages allow you to choose whether to attend the pre-conference workshop or not. You can find the prices for both in the conference brochure.
Is accommodation included in the cost?
No. Travel and accommodation costs are not included in the package cost. If you are staying at the event venue, you may be eligible for a discounted rate, though this is not guaranteed. We will also provide you with some recommendations of accommodation options upon request.
When do I pay for the conference?
You can pay online or after registration. Full payment is required within 5 days from receipt of invoice. Alternatively, a credit card guarantee is required if payment has not been received in full prior to the event.
When am I provided access to the conference materials?
You can request a copy of the conference brochure from the Request Brochure section on the event website. The final version of the brochure, along with hard copies of the presentations, will be provided to you on the first day of the conference. Furthermore, after the event all conference materials shall be made available for download.
Do you cater for special dietary or accessibility needs?
If you have any special needs, dietary requirements or any disabilities that we should be aware of, please let us know when registering. We will strive to ensure that we cater for any needs that you may have.
How many people attend the conference?
There is no fixed number of attendees at any of our conferences — the number can vary. However, we do limit the number of attendees to ensure that our conferences allow you time to network with the right people without being over-crowded.
How can I register for the conference?
You can register and pay online, or after requesting the brochure you will be contacted by a member of our team who will provide you with a conference brochure. At the back of the brochure is a registration form for you to complete. Once you have completed and sent the form to us, we shall register you for the conference.
Can I speak at this conference?
If you wish to speak at our conference, you should contact our production team who will investigate the speaking availability and suitability for you.
Who do I contact if I am interested in sponsoring the event?
If you are interested in sponsoring this event, our business development team will assist you in choosing the best package for you. For more information please contact our business development team.
How can I become a media partner?
In the event that you are interested in becoming a media partner for this event, then you need to contact our marketing team, who will discuss this opportunity with you.
What is the cancellation / substitution policy?
There is a 50% liability on all bookings once made. Any cancellation must be made in writing, via fax or email. A no-refunds policy exists for cancellations received on or after one month before the event. If you cancel within one month of the event, you will be liable to pay the full price agreed at the time of booking. Any name changes or substitutions must be from the same company; however, you must provide us with prior knowledge of any name changes or substitutions, as permission will be denied at the event for those not registered.
Will my information be shared with third parties?
No. We do not share any of our clients' private information with any third parties.
When shall I receive all presentations?
All available presentations shall be made available after the event. Please note that, due to varying confidentiality agreements, some speakers may not be able to provide us with a copy of their presentation.
Do you provide a visa invitation letter?
If you require a visa to travel to the venue, we recommend that you register early. Once we have received payment for your participation, we shall send you the invitation letter required to process your visa application, and we urge you to make this application as early as possible. If, outside of one month of the conference, your visa application is denied, please inform us immediately and we shall transfer your registration to a related event of your choosing free of charge. If this is not suitable, the normal cancellation policy shall apply and you shall be refunded 50% of the attendance cost. However, if you contact us within one month of the conference to inform us that your visa application has been denied, you shall be liable for full payment of the attendance fee. As a gesture of goodwill, we will offer a 50% discount off the cost of the next conference you wish to attend.